Our aim is to serve each customer as fast as possible and we are doing our utmost to restore the response times of our customer service to the normal level.
The information on this news article about the queying times was updated on 4 May 2023.
Phone service and call-back system
Our phone service uses the call-back system. We respond to call-back requests in their order of arrival, so once you have left a call-back request, we will call you back as soon as possible.
Please note that one call-back request is enough.
Self-service in the Varma Online Service
The fastest way to take care of many YEL and TyEL insurance matters is to do it yourself in our electronic online service. You can log in to the online service through the ‘Log in’ button at the top of the website.
Through the Varma Online Service, you can, for example, apply for a change to your YEL income, view your invoices, apply for an extended term of payment for an invoice, request a payment certificate and send secure messages to our experts. Please note that the processing of messages sent through the Varma Online Service is also congested and that receiving an answer may take several days. If your matter is urgent and you can't take care of it by yourself in Varma Online Service, we urge you to leave a callback request instead.
Answers to frequently asked questions
You can find answers to the most frequently asked questions about YEL income reviews in the questions and answers section.
Take a look at the questions and answers related to YEL income reviews
Answers to other frequently asked questions can be found in the ‘Contact us’ section of our website.