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Information on customer service and instructions for the coronavirus situation

Our customer service for Insurance Services has become congested due to the increased need for advice related to the coronavirus situation. Our other customer services are operating normally.

Customer service for Insurance Services will respond to all messages and call requests, but there may be a delay in responding. Try to take care of all changes related to insurance and payment matters primarily through our eServices. You can also take care of pension and rehabilitation matters on our eServices.

We have launched a dedicated page for the impacts of the coronavirus at the address varma.fi/en/corona. Among other things, this page contains information on ways that we support our customers in these exceptional circumstances.

Instructions for the coronavirus situation

How to make changes easily and quickly yourself on our eServices

Log in to Varma’s eServices

Contact details

Mailing address:
PL 2, 00098 VARMA

  • TyEL and YEL insurances
  • Advice on insurance and payment matters
  • Debt collection

Our customer service for Insurance Services has become congested due to the increased need for advice related to the coronavirus situation. Try to take care of all changes related to insurance and payment matters primarily through our eServices. 

We serve you in insurance matters by phone on weekdays from 8 am to 4 pm. Please contact us, tel. 010 192 102 (when calling from outside Finland: +358 10 192 102)

Our customer service point in Salmisaari, Helsinki is closed until further notice.

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