Our customer service is, unfortunately, congested. We sincerely apologise for the inconvenience! We respond to all messages and calls in the order they reach us. You can submit a call-back request through the phone service.

You can take care of your insurance matters in Varma Online Service whenever it suits you best. In the online service you can, for example, browse your payments, apply for a change in YEL income, request for a payment plan, and print out an insurance certificate.

What to do when I require a power of attorney for my accounting firm?

Authorise an accounting firm to manage your YEL matters

You can authorise an accounting firm to manage your YEL insurance matters. Take the following steps:

  1. Ask your accounting firm to complete an accounting firm agreement (pdf in Finnish). If the accounting firm has already concluded the agreement, there is no need to do that again.
  2. Complete a YEL insurance customer’s letter of consent (pdf in Finnish).
  3. Submit the accounting firm agreement and your letter of consent to us through the Messages section in the Varma Online Service.

Submit attachments through the Varma Online Service

Authorise an accounting firm to manage your TyEL matters

You can authorise an accounting firm to manage your TyEL insurance matters. Take the following steps:

  1. Ask your accounting firm to complete an accounting firm agreement (pdf in Finnish). If the accounting firm has already concluded the agreement, there is no need to do that again.
  2. Complete a TyEL insurance customer’s letter of consent (pdf in Finnish).
  3. Submit the accounting firm agreement and your letter of consent to us through the Messages section in the Varma Online Service.

Submit attachments through the Varma Online Service