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Information on customer service and instructions for the coronavirus situation

Our customer service for Insurance Services has become congested due to the increased need for advice related to the coronavirus situation. Our other customer services are operating normally.

Try to take care of all changes related to insurance and payment matters primarily through our eServices. You can also take care of pension and rehabilitation matters on our eServices.

We have launched a dedicated page for the impacts of the coronavirus at the address varma.fi/en/corona. Among other things, this page contains information on ways that we support our customers in these exceptional circumstances.

Instructions for the coronavirus situation

How to make changes easily and quickly yourself on our eServices

Log in to Varma’s eServices

Varma Mutual Pension Insurance Company

Phone +358 (0) 10 2440 (open from 8 am to 4 pm)
Fax +358 (0) 10 244 4752

Visiting address: Salmisaarenranta 11, Helsinki
Timetables and routes (Helsinki Region Transport)

Mailing address: PL 3, 00098 VARMA

Email: firstname.familyname@varma.fi

Invoice address: Varma Mutual Pension Insurance Company, P.O. Box 575, 00026 BASWARE
Address for e-invoices: 003705332979 (Operator: Basware)

Business ID: 0533297-9

Entrepreneur & employer

PL 2, 00098 VARMA

  • TyEL and YEL insurances
  • Advice on insurance and payment matters
  • Debt collection

Our customer service for Insurance Services has become congested due to the increased need for advice related to the coronavirus situation. Try to take care of all changes related to insurance and payment matters primarily through our eServices. 

We serve you in insurance matters by phone on weekdays from 8 am to 4 pm. Please contact us, tel. 010 192 102 (when calling from outside Finland: +358 10 192 102)

Our customer service point in Salmisaari, Helsinki is closed until further notice.

Private customer

PL 3, 00098 VARMA

We serve you in pension and rehabilitation matters by phone on weekdays from 8 am to 4 pm.

Our customer service point in Salmisaari, Helsinki is closed until further notice.

You can send up messages via our Messages service: Log in > Messages and attachments.

Please contact Varma’s Pension Services, tel. 010 192 102 (when calling from outside Finland: +358 10 192 102)

  • Pension payments
  • Processing of pension applications, decisions
  • Pension and rehabilitation advice

You can follow the processing of your pension or rehabilitation application by logging in to our eServices.

Fax: 010 244 4752 (from abroad +358 10 244 4752)

Real estates

Commercial Properties
Phone +358 10 192 102 (from 9 am to 3 pm)
Leasing enquiries: toimitilat@varma.fi  

Renting of flats

Newsec Kodisto is responsible for renting and real estate management for Varma’s flats:

Renting
asunnot@newsec.fi
tel. +358 10 389 6049 (Mon–Fri, 8.30 a.m.–4 p.m.)

Real estate management
isannointi@newsec.fi
tel. +358 10 389 6002 (Mon–Fri, 8 a.m.–4 p.m.)

E-services are available in one place at the address https://asukas.kodisto.fi/en.

Prices of calls: fixed telephone network subscriptions 5.59 cents/min+lnc and mobile telephone network subscriptions 11.17 cents/min+mpc.

Occupational health care

Use secure email to send the rehabilitant’s or disability pension applicant’s Medical Statement B or a copy of the medical record securely. Enter your own email address as the sender and enter the rehabilitant’s or applicant’s personal identity code in the Subject field. You can leave the Message field empty. Please note that we will not reply to your message. Send a secure email.

Do you want to send messages to Varma?

We want to ensure your information security, and we hope that when you send messages and attachments, you primarily use our eServices.

Alternatively, you can use a secure email connection. Instructions: Begin by selecting a subject:

Enter your own email address as the sender. If you select the topic “Other matters”, also include the recipient’s email address. If you submit documents, enter skannaus@varma.fi as the recipient. Press Continue.

Enter the subject and your message. Include the required attachments. Press Send.

Prices of phone calls to Varma

Varma’s phone numbers beginning with 010 19

The local network rate is charged for calls made from a landline connection, and the standard mobile rate is charged for calls made from a mobile phone network. There is a fee for queuing.

If you are calling from a mobile phone, you should inquire with your operator as to whether the mobile phone rate is included in your package or charged separately.

Varma’s phone numbers beginning with 010 244

Calls made from a landline and mobile phone network cost 8.35 cents/call + 16.69 cents/min (incl. VAT).

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