What to do when I am unhappy with a decision?

The appeal must be done in writing.

Please provide the following information:

• your name, social security number and address
• if the complaint concerns TyEL insurance: the name of the employer and the TyEL insurance number
• the decision or a copy of the decision to which your appeal relates
• the statements on which you are relying
• which decision you are appealing against
• on what points of the decision you are appealing
• what amendments you request to be made to the decision
• the grounds on which you seek the amendment
• that it is intended as an appeal to the Pension Appeal Court

You may submit further information at a later date.

You can submit your appeal electronically, in person, or by courier.

Make your appeal electronically in the Varma Online Service:

1. Log in to the service with your personal online banking codes.
2. Go to the page Messages and documents and the section
   Decisions and documents.
3. Select the decision or insurance policy you want to appeal.
4. Click on Appeal against the decision and fill in the form.

Complaints sent by post should be sent to:

Varma Mutual Pension Insurance Company
Appeals
P.O. BOX 2
00098 VARMA

Address your appeal to the Pension Appeal Court, but send it to Varma.

The appeal must be submitted no later than the thirtieth (30th) day after you were informed of the decision. It must be delivered on the last day of appeal before the customer service closes. See the current opening hours for our customer service.

If your address changes, please notify Varma and the Pension Appeal Court in case we have transferred your appeal to them.

We will amend our decision if we find your claims justified. Otherwise we will transfer your appeal to the Pension Appeal Court for handling, and we will notify you of the transferral.