The phone service hours for pension and rehabilitation matters are 9 a.m. – 1 p.m., Monday to Friday. The service hours trialled this year will remain in effect going forward.
During the trial period, customer satisfaction has remained at a good level, and our customers have not given any feedback about the service hours.
In addition to the telephone service, we also serve our private customers in Varma Online Service, which can be accessed using online banking and mobile credentials. All pension and rehabilitation matters can be dealt with in the online service. The online service offers functions such as the Messages and Documents service, which can be used to securely send messages to Varma.